… is a reliable means of transport to get them from point A to point B. Of course, it helps if the commute is pocket friendly, comfortable and fast. While taxis & autos in Mumbai adhere to the fare meters (unlike certain other metros), refusal is a universal problem shared by all commuters irrespective of the availability. The first generation of private cab services like Meru, TabCab, EasyCab did try to sort out this problem to an extent, but never managed to have enough cabs available or offer fares competitive with kaali-peelis or autos (AC notwithstanding).
Ola also jumped into this space following in Meru’s footsteps before significantly restructuring their pricing model upon Uber’s entry. These 2 taxi service aggregators reached near kaali peeli fare levels and offered a much more reliable (read disincentivised refusals) and more readily available service. In fact, Ola even tried to get kaali peelis on their app, but the effort seems to have fizzled out after a promising start.
The rest of the script is also playing out just like in the rest of the world and even a city like Mumbai, the so called commercial capital of India, has witnessed 2 taxi strikes within a couple of months. While the first strike was accompanied by Mumbai commuters discovering the basic Economics concept of supply and demand thanks to the Uber surge pricing, the second one has shown how disabling surge pricing makes life difficult and reduces the availability of cabs. Either way, the commuter has gotten the wrong end of the stick.
I just hope that we find a better solution than the other countries to this whole standoff between the incumbents and upstarts. Too bad the kaali peelis and autos don’t think of adopting a no refusal policy – something that’d get Ola and Uber in real trouble.