Shadow AI, Friction Fatigue & the Flexibility Gap: 5 Lessons from the Ivanti Tech at Work 2025 Report

The Ivanti Tech at Work 2025 report isn’t just a workplace tech survey — it’s a mirror to how modern organizations are struggling (and sometimes succeeding) to adapt to the realities of hybrid work, AI adoption, and employee expectations.

Here are 5 insights that stood out — and why they matter for anyone building teams, tools, or trust in the modern workplace.

🔗 Read the full report


1. Shadow AI Is a Trust Problem, Not Just a Tech One

Nearly 1 in 3 workers admit they use AI tools like ChatGPT in secret at work.

Why the secrecy?

According to the report:

  • 36% want a competitive edge
  • 30% fear job cuts or extra scrutiny
  • 30% say there’s no clear AI usage policy
  • 27% don’t want their abilities questioned

This is more than a governance issue. It’s a cultural signal.
Employees are turning to AI to be more productive — but doing so under the radar signals a trust deficit and policy vacuum.

💡 What to do:
Leaders need to replace silence with structure — with clear, enabling policies that promote responsible AI use, and an environment where value creation matters more than screen time.


2. The Flexibility Paradox: High Demand, Low Supply

83% of IT professionals and 73% of office workers value flexibility highly — but only ~25% say they actually have it.

Even as companies trumpet hybrid work, asynchronous enablement, autonomy, and outcome-based work norms haven’t caught up. The result? Disengagement and frustration.

💡 What to do:
Revisit what flexibility really means. It’s not just about where people work — it’s how they work.
That means:

  • Tools for async collaboration
  • Decision-making frameworks for remote teams
  • Leaders modeling flexible behaviors

3. Presenteeism Is the New Fatigue

The report highlights “digital presenteeism”: workers pretending to be active — jiggling mice, logging in early — to appear productive.

  • 48% say they dislike their job but stay
  • 37% admit to showing up without doing meaningful work

These are signs of unclear expectations and poor workflow design — not disengagement alone.

💡 What to do:
Audit for friction, not just lag.
Look at your workflows, KPIs, and culture. Are people forced to perform busyness instead of real value?


4. The Digital Experience Gap Is Real

While flexible work is valued, many workers find it harder to work outside the office. The report notes:

  • 44–49% say collaboration is easier in-office
  • 36–48% say manager access is better in-office
  • 16–26% say apps are easier to use from the office

💡 What to do:
Enable remote-first experience, not just policy:

  • Seamless access to tools and systems
  • Integrated collaboration platforms
  • AI-powered support and IT workflows

5. Redesign for Trust, Not Just Tools

The big takeaway?

Workers don’t just need better AI — they need clarity on what’s allowed
They don’t just need more flexibility — they need workflows that enable it
They don’t just need faster tools — they need a culture that values trust over control


Final Thoughts

The Ivanti Tech at Work 2025 report is a diagnostic — revealing what happens when new tools are bolted onto outdated operating models.

For leaders, the message is clear:

We need to evolve not just our tech stack, but our trust stack.

🔗 Read the full report


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