When smart people get important things really wrong

Technology is but one of the tools to potentially solve a problem:

What’s hard is synthesis – learning to use technology as part of well-designed sociotechnical solutions. These solutions sometimes require profound advances in technology. But they virtually always require people to build complex, multifunctional teams that work with and learn from the people the technology is supposed to benefit.

Source: The worst thing I read this year, and what it taught me… or Can we design sociotechnical systems that don’t suck? | … My heart’s in Accra