Last month I had written about the Reliance Mobile billing & notification system being broken wherein they do not send any notifications any more on exceeding the credit limit and just deactivate the outgoing call facility on the day the bill is generated. Well, they did it again today & in fact sent in the deactivation message earlier than last time (3:45 am). The script ran pretty much the same as last time, though I got fewer messages this time around.
At least the activation system is also equally prompt when you make the payment. Either way, they’re stuck with a broken system with no fix in sight. So much for effective CRM.
AB's Reflections 